One of the topics we are seeing being discussed today in the sports world of course is Heisman Winner Johnny Manziel from Texas A&M. While he has been stellar on the field and has become the first freshman to win the coveted trophy, he has also had this issues with Read more…
I did something new last night which was pretty exciting – I was a guest host on the popular Google+/YouTube show, The Crisis Show! Rich Klein (the host) asked me to host the episode focusing on back-to-school issues, trends, and case studies in crisis communications. I was very honored and Read more…
One of the lessons I have shared with students and presented on is managing your online reputation. This means not only looking at what is being said about you, but also to check to see if anyone is posing as you on other social media sites. Of course, working in Read more…
Hello from Barcelona! I am here with Kristin, Scott, and my good friend Sabrina for the Reputation Institute Conference in Spain. We arrived here on Tuesday (I know, it was a quick turnaround for me from the Integrate Conference), but we landed in Spain and immediately hit the road! The Read more…
I thought I saw it all when it came to how brands would respond to customer reviews and interactions on social media. Well, now I have seen one example that really surprised me from a crisis and social media perspective. With Amy’s Baking Company in Arizona, I think they have Read more…