Karen’s PR & Social Media Blog

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April 18, 2014

Presenting at the YAP Social Media & Digital Panel in Louisville: Reflections from a social media professor

I had the chance to be part of a great social media and digital media panel session yesterday evening at Power Creative, one of the main advertising agencies in Louisville that was sponsored by the Young Advertising Professionals (YAP) group of AdFedLouisville.

It was great to hear insights from professionals working in the field and from different industries. Ali Turner comes from Yum! Brands and David Jacobs has worked with some great brands like McDonalds with The Tombras Group in Knoxville. UofL had two representatives on the panel with Nick Stover from UofL Athletics and me – where I was able to share some insights on what I am doing with my research and social media class at UofL. It was cool to hear the stories, insights, and best practices from everyone and how we all came from different points in our careers and industries.

What I think is cool about being part of the panel was not only the overall focus on the range of topics associated with social media, but also how this panel and speaking opportunity came about. Of course, I have to thank social media for that! Got to give a shout out to Christy and Sean for reaching out to me and allowing me to be part of this panel yesterday. Had a wonderful time!

I had several students ask me how this panel went, and there are a few things I felt were key for me to note based on my experience to reflect on. Here were a couple of things I noted:

  • Having a digital presence and way for people to reach out to you is key: This was not only a time to present and talk about the field and area of interest, but it was also focused on a great networking opportunity. Sharing business cards is of course traditional – but the main question I had yesterday was – what’s your Twitter handle so we can connect?
  • Even professors can serve as students in the classroom and at events: What I liked about being part of this panel session was the fact that I was learning along with the panelists on these topics as well. I found it interesting to see what were some of the items and topics that were key for agency professionals to know and be skilled in, but also what are some future trends they see coming up as well. As a professor, I want to make sure I am preparing my students for the growing expectations that are coming from the field, so this was very useful and helpful for me.
  • Serving as a connector for introductions: I had several friends at the panel yesterday and I realized that they had similar connections or interests with others I knew at the event, so I felt that it was key to make sure they were introduced. This is an industry where it is not only what you know, but who you know that is also important. Also, I had the chance to see several former students I have had in the class at the event, so I wanted to make sure they had the chance to network as well.
  • Continue the conversation after the event: Sending out notes to people you saw at the event, sharing pictures from the session so others can see what the event looked like, and reach out to those that were in attendance on social media. This event was not only about sharing knowledge and experiences for one time, but it really has opened the door to a community with professionals that have similar interests, views, and insights in the profession.

Overall, it was a great event and I would like to thank AdFedLou for having a great event for young professionals and for Power Creative for being our hosts. Looking forward to seeing what future events you all have and continue this great discussion and network!

Hope you all are having a great day!

Best Wishes,

April 16, 2014

Snapchat in the Classroom: 7 ways professors can use visual mobile platform for social media classes

One of the things I have tried to do as a professor is to explore not only new topics in my classes, but also new platforms. One that seems to come up a lot right now is Snapchat.

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While I do have an account, this is one platform I have not used as much as others. However, it appears that we are seeing more brands, agencies, and people using the platform more strategically to engage their audiences in new and innovative ways. It is a platform where you can share visual sharing app with friends and colleagues and have them deleted in a certain amount of time.

So, what are some ways that professors possibly could use Snapchat for personal and even professional uses? Here are some ideas we can look at possibly implementing both in and outside of the classroom:

  • Creating entertaining experiences from every day tasks: Whether it is grading or creating lectures – showcasing a little creativity and fun to share with others creates an interactive and entertaining experience. It is about showcasing your personality as well as your point of view in a visual and creative manner.
  • Case studies and share examples of campaigns that used Snapchat: It is always good to look at cases and campaigns that have used Snapchat and learn what were the message strategies, audiences considered in this campaign, and main takeaways from the experience. Here are a few that came up as good ones to look at along with these from AdWeek.
  • Meeting your students in their new space to spark conversations: First, we saw professors use Facebook and then Twitter for engaging their students in and out of the classroom. There have only been a few professors who have utilized Instagram for their classes, and I would imagine even fewer who are on Snapchat. As professors, we need to be adaptive and test out these new platforms to see if they work and to communicate and build a community on these sites. More businesses are learning this as well when it comes to Snapchat.
  • Behind the scenes and exclusive announcements for class: Whether it is announcing clients, guest speakers, or even assignments for class – professors could use Snapchat potentially for these actions. For behind the scenes – looking at presentations and networking events as opportunities to share this experience with students would also be beneficial as well.
  • Discussing the opportunities and challenges with the new platform: Like all social media platforms, Snapchat does have their risks and challenges to them as a social media outlet. This is a perfect opportunity to build this discussion for classes on these various topics as well as for businesses. Creating a strategic brief for a business in a social media class to provide resources on how to use Snapchat professionally or even incorporate this platform into the managing online reputation reflection paper for social media would be good to share with your students as well.
  • Creating films of experiences: While brands like Taco Bell have been innovative with Snapchat by creating films, professors could potentially create films of presentations, guest speakers, and other lectures to share with others.
  • Sharing fun experiences with friends: There are times where you do want to use Snapchat for fun with colleagues and friends. This is one of the main characteristics of social media.

In summary, while there are a lot of possibilities here for Snapchat and brands, we as professors have to discuss the benefits and challenges of this platform and determine if this is one that we could potentially use both in and outside of the classroom. I think there is a lot of potential here – especially when connecting with students. However, it may not always work in every classroom – so this has to be evaluated case by case, or class by class.

Personally, I think any new platform opens the window to new opportunities to create engaging and interactive dialogue and conversations with students to help build a dynamic learning community. I would be interested in hearing what you all think about this as well.

Hope you all are having a great day!

Best Wishes,

April 13, 2014

Understanding the strategies and trends involving selfies for brands & professors

I have had this discussion in most of the classes I have taught this semester on the phenomenon we all know as “selfies.” Selfies have been of course incorporated into various events, conferences, and even recently the March Madness tournament. It was exciting to see UofL featured as one of the universities that did a trendy campaign using social media and selfies for the tournament.

However, one of the things we have to consider here when it comes to this trend is to see how this is both applied and can be explored further. We have seen many discussions on this and what selfies represent and risks associated with them. I do believe it is key to understand both the opportunities and risks associated with every trend, new platform, and issue happening in society. Another trend we are also seeing is who can top the best selfie – which was a discussion and topic of conversation on Hootsuite’s blog the other day as well.

Selfies are even in campaigns – look at this campaign that features Messi and Kobe for Turkish Airlines. This is one of the things we as social media and PR professionals have to look at and see being implemented not only in social circles, but also for businesses as well. I shared this with my classes and we talked about how brands are trying to engage and interact with audiences using initiatives such as this to be current and relatable.

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There are apps out there now that are dedicated just to selfies, including one that has garnered a lot of news and discussion (along with investment) called Shots. Compared to other apps, one of the changes and features that is integrated into this particular app addresses the issue of preventing cyber bullying, which is another key challenge and risk we are seeing not just with selfies, but all social media platforms as well.

However, I think there are some elements to it that we can note as being notable changes and strategies being implemented by both individuals as well as brands and campaigns proactively. So, how can we use selfies strategically – even for professors? Here are a few ways:

  • Showcasing the importance of time and place for selfies: Of course, there are times and places for taking selfies – and it is always good to make sure to get permission first or let someone know that a selfie is part of a branded and sponsored move like what happened with the Samsung and President Obama selfie case.
  • Sharing an experience: Whether it is at a conference, meeting guest speakers, or even showing your school spirit – there are many reasons why you may want to take a selfie to share with your respective communities and even classes.
  • Encourage engagement with students outside of the classroom: One way you can go about in using selfies to build a sense of community with your students is to lead by example and say – I’m cheering for the team in the upcoming game or here’s my picture with my coffee as we prepare for finals. It’s about sharing the experience while making it interactive and visual. Also, it may be good to showcase the experience with other students. One of my good friends and fellow colleagues, Ralph Merkel, shared a selfie on the football field at the spring game with fellow students who invited him to be honored as a mentor at the Red and Black banquet. These are the type of selfies professors can share with others so they can feel like they are part of the experience as well.
  • Making announcements: We have seen selfies being used to document points of view, showcase experiences with others, and even endorsements and major announcements like Star Wars did with the launch of their Instagram account. When I found out that I got my pair of Google Glasses, of course I had to take a selfie to share this news with everyone! :)

Will this be effective later this year or a year from now? Who knows – we will have to wait and see what comes up next. But first.. let me take a selfie. :)

Hope you all are having a great day!

Best Wishes,

April 10, 2014

Building and sustaining a successful social media classroom

One of the things that I have tried to do as a professor is to initiate certain best practices I have seen in the classroom and tailor them for my own classes. There have been several professors I have over the years in all of my degree programs at Florida, USC, and Tennessee that I can draw on for inspiration for my teaching practices.

I have heard feedback from fellow colleagues, professors, and students over the years about my classes. When I first started teaching at Tennessee, I was trying to figure out all that worked for me as a professor. I tried to be professional and serious to follow what was expected of me as a PhD student and what a “professor” was supposed to be in the classroom. After the first year, I realized that I can still do this – but in my own way.

There are times where people have said – I found myself as a person in this location or at this time period. I have to say that I believe I have found myself as a professor at the University of Louisville. I am able to teach the students all about strategic communications and social media – but also put in my own references and personality to the mix. So yes, there is a lot of discussions on coffee and Angry Birds.

I think it also comes down to the classroom culture you build and sustain as well. So, how do you create a successful classroom culture? Here are some of my tips I have learned over the years that has worked for me as a professor, especially in my social media classes:

  • Provide students a place to ask questions: When I talk about place, I don’t mean office hours. This can be a Google+ Hangout session for virtual office hours or updates on social media. It’s about approaching and interacting with them in their own space.
  • Give them the skills that they need to be successful in and out of the classroom: A role of a professor is one of a teacher, but also a colleague after they leave your classroom and graduate. I tell my students I am a tweet, email, or phone call away – but I also remind them my office door is always open for them to come back and visit.
  • Take on the role of a coach: I tell my students all the time, especially in my social media class, that this will probably be the hardest class you will take in the semester or in college. Some believe me, but others realize near the end of the semester that this is true. However, it’s about inspiring and reinforcing the idea of doing a little bit of work each day – like athletes do when they are training in their sports. As a professor, your role is to make sure you provide the best opportunities for your students to succeed.
  • Share stories and messages from others: This is why I have so many guest speakers in my class – it’s about providing opportunities to share stories, best practices, and insights on the field for the students from a different light. Teaching is like parenting in so many ways – it’s one thing if you say it, but another if someone else does and reinforces what you have said. It’s key to have this balance. First and foremost – especially when it comes to social media – it’s about the social aspect.
  • Protect and encourage the classroom culture: Like businesses, classrooms have a certain culture and personality to them. Treat your classroom like this and think about what would be the type of class that you feel would produce the best work and ideas from the students. I always try to keep things upbeat, encouraging, and fun for the class. Yes, there is a lot of work to be done, but if you have the right attitude and mindset, then it doesn’t appear to be work.
  • Create memorable experiences: Not only with the content you are sharing, but what are the lectures, speakers, and overall atmosphere you have created in the class that lends itself to be a memorable experience?  Is it to make a networking connection with a speaker that leads to an internship? What about a job? This is what I am trying to do as we finish up the semester in my social media class. The final presentations will be one of these experiences – more like a celebration for a semester of hard work and dedication. These are experiences that as a student, I would have loved to have experienced.

Overall, I feel that teaching has been such a rewarding part of what I do as a professor. I am very fortunate to have current and past students who have entered my classroom and have left with the tools and knowledge they need to be successful in their careers. For me, that is what really matters. :)

Hope you all are having a great day!

Best Wishes,

April 5, 2014

Reflection of #Freberg14: My students rock! #proudprof

One of the things I have tried to do as a professor teaching a social media class is to lead by example – be active on social media, engage in conversations with fellow professors and professionals, etc. I also try to lead by example and blog along with the students.

This was the last week of blogging assignments I had #Freberg14 to do for the semester. We have two full weeks left before finals start (AMAZING!) and this semester has just flown by! For the last week, I asked the students to write a reflection post about the class. I wanted to see what the students liked, remembered, and what their suggestions were for the class.

After reading the posts, I was truly honored and amazed. There were a lot of students who talked about what they have learned this semester along with their favorite assignments, guest speakers, and what they want to do after the class.

Here are some of the reflection posts by students in #Freberg14:

So, here’s my reflection post for #Freberg14. In summary, my students in class this semester rock. :) I have found that with every class, there is a different culture and personality to it – which makes up a very interesting community. #Freberg14 is the third group of students who have taken my social media class at UofL.I have found that with this group, there are some unique differences that separates them from the two other classes.

First, #Freberg14 is the biggest class I’ve taught in social media. Compared to 20 and then 24 students in #Freberg13, this class has 30 students, and seven of them are graduate students. Second, this is the first group where I had clients that were off campus. Third, this was the first class where I tried out the Google Glass strategic brief assignment. So, as you can see – there are some unique differences from this group compared to the other classes I’ve taught here at UofL.

I have to give shout outs to all of my students who have taken my social media class – it’s a lot of work! However, I think with today’s economy and the way the job market is, you have to work hard to achieve your goals in life. The work I am giving my students in class will help prepare them for not only being a better social media professional, but will make them students of life. By learning these skills and working together on projects and papers, this will all add up to a better understanding of what social media is to help brainstorm new ideas, perspectives, and campaigns for clients.

I have been very fortunate to have some amazing individuals in all of my classes at UofL, especially my social media class. All of the students have inspired and motivated me to be a better professor in the classroom. Their dedication, questions, and hard work ethic to become the best social media professional they can be is what makes me excited for them. They have a lot of opportunities out there and it’s exciting to see students go on to great jobs, internships, and blogging opportunities.

I have to give special thanks to the clients for this semester (Joey Wagner and Sheryl Boddie) along with the great list of guests who have come to my class to speak to my students this semester. We really appreciated you stopping by and sharing your insights with us! Thanks Jeff Rushton (UofL), Lizelle Lauron (Dallas Mavericks), Diana Riesenberg, Amanda Roberson, Rachel Cleary, Jessica Bledsoe, Rich Miller, Nick Stover (UofL Athletics), Scott Adkins (WAVE3 News), Dennis Yu and Alex Houg (BlitzMetrics), Melissa Agnes, Mark Murdock (BCH Agency),  Jonathan and Erik Bernstein (will be in class this week), and Elle Raiser (last guest speaker for the semester!).

In summary, this semester teaching the social media class has been great. This will be the only #Freberg14 class this year since my fellow social media professor and colleague Scott Sanders at UofL will be teaching the social media class during the Fall 2014 semester. Scott will do a great job teaching the course in the fall and make sure to follow him on Twitter as well! We are going to be teaching the class and hopefully have several sections of the course going on at the same time. However, I will be teaching the class again in 2015, so stay tuned for next year for #Freberg15!

Have a great day everyone!

Best Wishes,

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