Here is what I am reading today: the KLOUT score? “Klout (www.klout.com) measures a person’s influence in aggregate of all of their social networks (at least those currently integrated with Klout). The San Francisco based company has scored over 80 Million people since 2008. The unit of measurement compiled is Read more…
Kristin is now off teaching at West Point, I am a Assistant Professor at the University of Louisville and a instructor at the University of West Virginia (on-line) and ‘Mom’ is a Professor at Cal Poly in San Luis Obispo, California. Here’s a peek at what Mom (CLICK on the Read more…
Here is what I am reading today ( while ZORBING!): social customer service “The lines dividing social customer service and community engagement are often blurred. In many respects providing customer service online is a form of engagement but there are some distinct differences and both have their own set of Read more…
APS is one of my favorite conferences to go to – great presentations, great people, and fabulous atmosphere. I feel like I walk away with pages of notes for what to research on next for the future as well as elements to consider in my own line of research within Read more…
What do Mark Zuckerberg, CEO of Facebook, and retired U.S. Army General Stanley McChrystal have in common? A Q-sort technique was used to identify audience perceptions of personality characteristics of CEOs and generals, and results indicate more similarities than differences. Come join us at APS!