APS (or other wise known as the Association for Psychological Science) Conference has been one of my favorite ones to attend and present at. I presented a research study looking at crisis messages in a food safety and athlete crisis situation by using the situational qsort method. It was a Read more…
I thought I saw it all when it came to how brands would respond to customer reviews and interactions on social media. Well, now I have seen one example that really surprised me from a crisis and social media perspective. With Amy’s Baking Company in Arizona, I think they have Read more…
Kristin and I had the opportunity to do a webinar on our research study and presentation from ICRC this past March on Social Media Command Centers in Crisis. We first met Karen and Jim at the ICRC Conference, and they expressed an interest in hosting a webinar with us for Read more…
We had another great guest speaker today come to my social media class here at the University of Louisville today. I first met Jason Falls back a few months ago at the Emerging Media Summit in Louisville, and I was very impressed. I have followed Jason’s work on Social Media Explorer Read more…
As a nation, as a society – we all experienced and witnessed the horrific events that happened yesterday during the Boston Marathon. Two bombs explored yesterday afternoon in Boston near the finish line where it injured many people and killed three. My thoughts and prayers go out to everyone in Read more…