I thought I saw it all when it came to how brands would respond to customer reviews and interactions on social media. Well, now I have seen one example that really surprised me from a crisis and social media perspective. With Amy’s Baking Company in Arizona, I think they have Read more…
One of the crisis situations that will be discussed tomorrow night on “The Crisis Show” will be the Bangladesh Factory crisis that happened a few days ago. On Saturday, November 24th, a fire broke out at a factory in Bangladesh that ultimately killed 112 workers, which has initiated a day Read more…
One thing you can always depend on is the fact that when you are in crisis communications, you will always have a job because there is always something going on. But of all days – 9/11 – there are sometimes where companies and news organizations hit a new low, and Read more…
The London 2012 Olympics will begin in just a few days, and we have seen some challenges and crises already emerge before the games have even started. Security issues with the security company in London where UK troops were called in to help with the security and ticket issues have also Read more…
Aurora, a town just outside of Denver, Colorado faced a horrific scene this morning where a gunman, now identified as James Holmes, went into a midnight showing of the new Batman movie “The Dark Knight Rises” and shot 71 people, and 12 of them died. Now, what this boutique did Read more…